Returns & Store Credit

RETURN POLICY:

ONLINE STORE RETURN POLICY

Red Horse boutique will offer Store Credit ONLY for online item/s that you are not completely satisfied with, as we know that you are not able to try garments on before purchasing and may need another size or style. In order to receive store credit, online purchases must be returned via mail at your own cost, unworn, tags attached and accompanied with the printed original receipt, within 7 days of date of delivery. We are a small business with limited staff. Please read product details for if a style runs small or large. 


ONLINE RETURNS 

Please enclose a piece of paper with your First and Last name, order # and merchandise within 7 days of receipt of the goods, and mail to:


Red Horse Boutique
ATTN: Online Return Orders

PO BOX 609

Aledo, Texas 76008

 

In order for us to accept the returned items, they must be unworn, with tags attached to the item(s), and you must take care to protect the item(s) when posting.


Please take care when sending as items lost in the post are your responsibility and we cannot offer refunds on lost parcels. Send the return parcel to the address above.


Please allow 5-7 days from the day you send the return parcel for your account to be credited. Customers will be responsible for shipping and handling charges


PLEASE NOTE IF YOU DAMAGE A GARMENT, E.G. A BUTTON FALLS OFF AFTER WEARING, AFTER WASHING OR THE ZIPPER BREAKS BECAUSE OF WEAR AND TEAR WE CANNOT ACCEPT GARMENTS FOR RETURN OR EXCHANGE.


OUR RETAIL STORE RETURN POLICY

Purchases made in a Red Horse Boutique must be returned to the store only.
RHB does not offer refunds on garments purchased in our retail store. We do however offer exchange or store credit. If purchased in store you have 3 business days to return an item to get store credit. Sale items and accessories are NOT returnable.


SHIPPING:

SHIPPING POLICIES

We ship all packages USPS.

Orders placed on a weekday will be processed within 24 hours.

Orders placed on a weekend day, will be processed within 24 hours of the next business day


STANDARD SHIPPING CHARGES:

SHIPPING TIME

Delivery within 5-7 Business days of placing order

Q & A:

HOW DO I KNOW WHAT SIZE I AM?


Sizing for Tops, Dresses, Jackets (Please see product details)


Small 2-4
Medium 6-8
Large 8-10

Sizing for Jeans


1 26
3 27
5 28
7 29
9 30
11 31

**Note some styles will mention if it runs small we advise you should go up a size.

WHEN WILL I BE CHARGED?

If your card is authorized, payment will be taken immediately, and you will receive an email confirming that your order has been successful.


If your card is not authorized, payment will not be taken, and we'll email to let you know why your bank or card issuer wouldn't authorize the payment.


WHO DO I CONTACT IF I’M HAVING TROUBLE ORDERING ONLINE

Please email us at info@redhorseboutique.com


I'VE SEEN SOMETHING IN THE RETAIL STORE THAT ISN'T ONLINE?

Our online store and retail store do not always stock the same full range, so the products will vary. If you have an enquiry regarding a particular style please email us at info@redhorseboutique.com


HOW CAN I PAY FOR MY ONLINE PURCHASES?

We accept the following credit card payments

VISA

MASTERCARD

DISCOVER


AMERICAN EXPRESS